NRV 911 Authority 

The New River Valley Emergency Communications Regional Authority is comprised of Montgomery County, the Towns of Blacksburg and Christiansburg and Virginia Tech to provide quality and reliable 911 dispatch and emergency communication services to the community. This partnership promotes interoperability, collaboration and commitment to excellence in public safety to foster a safe environment and promptly respond to the needs of citizens.

The state-of-the-art regional emergency communications center consolidates 911 operations from the county, two towns and Virginia Tech. It became fully operational in the newly renovated Public Safety Building in 2016.

Board meetings are held on the fourth Tuesday of each month at 4 p.m.at the Public Safety Building, Suite 400. These meetings are open to the public and provide an opportunity for public comments in regard to Authority actions. Meeting agendas and minutes are available for public inspection by contacting Executive Director Donna Brown.

NRV 911 importance

The centralized 911 dispatch center will more quickly and accurately route calls to the appropriate local emergency medical, fire and law enforcement agencies by reducing transfers. This will save valuable response time and, therefore, lives.

Consolidation will allow greater opportunities for and increased training of dispatch staff. Current plans include the addition of medical priority dispatch, where the dispatcher quickly narrows down the type of medical trauma situation through a series of questions so that the appropriate resources are dispatched most efficiently and quality instructions can be delivered to the caller while services are in-transit.

Consolidation will also ensure that equipment and associated purchases among the agencies will allow for greater radio and dispatch interoperability among the participating organizations, increasing the region's ability to respond quickly and efficiently to any large-scale situation. This will provide efficient communication due to standardized dispatch and call handling protocols.
 
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Contact

Main Administration Office
Phone: (540) 391-4460

911 Center Non-Emergency
Phone: (540) 382-4343

Donna R. Brown, ENP
Executive Director
NRV Emergency Communications Authority
1 E. Main Street, Suite 400
Christiansburg, Va 24073

Mobile: (540) 553-2675
email | directions

Hours: Mon.-Fri.,
8:30 a.m. to 5 p.m.